Best AI Support with Intelligent Ticket Routing

Comprehensive comparison of AI Support tools with Intelligent Ticket Routing. Find the best solution for your team.

📌Key Takeaways

110 AI Support tools offer Intelligent Ticket Routing.
2Intelligent Ticket Routing: AI-powered routing of support tickets to the right agent based on expertise, capacity, and ticket ch...
3Top rated: LivePerson (5.0/5).

What is Intelligent Ticket Routing?

AI-powered routing of support tickets to the right agent based on expertise, capacity, and ticket characteristics.

Top AI Support Tools with Intelligent Ticket Routing

LivePerson

Enterprise conversational AI platform for messaging, chatbots, and voice AI across customer service and sales

★ 5.0/5•Contact for pricing

Tidio

AI chatbot and live chat platform designed for SMBs with easy setup and affordable pricing for customer engagement

★ 4.9/5•Contact for pricing

Drift (Salesloft)

Conversational AI platform for B2B with chatbots, live chat, and meeting scheduling for sales and support

★ 4.9/5•Contact for pricing

Zoho Desk AI (Zia)

AI-powered help desk software with Zia AI assistant for sentiment analysis, auto-tagging, and response suggestions

★ 4.9/5•Contact for pricing

Zendesk AI

AI-powered customer service suite with intelligent triage, agent assistance, and automated resolutions across all channels

★ 4.8/5•Contact for pricing

Forethought

Generative AI platform for customer support with autonomous ticket resolution, agent assist, and workflow automation

★ 4.8/5•Contact for pricing

Kustomer

AI-powered CRM platform for customer service with unified customer timeline and intelligent automation capabilities

★ 4.7/5•Contact for pricing

Moveworks

Enterprise AI copilot for IT and HR support that resolves employee issues automatically through conversational AI

★ 4.7/5•Contact for pricing

Helpshift

Mobile-first customer service platform with AI chatbots and in-app support for gaming and mobile app companies

★ 4.5/5•Contact for pricing

#10

Hiver

Gmail-based help desk with AI features for teams that want to manage customer support without leaving their inbox

★ 4.4/5•Contact for pricing

Quick Comparison

Tool	Rating	Pricing	Best For
LivePerson	★ 5.0/5	Contact for pricing	Enterprise conversational AI platform for messaging, chatbots, and voice AI across customer service and sales
Tidio	★ 4.9/5	Contact for pricing	AI chatbot and live chat platform designed for SMBs with easy setup and affordable pricing for customer engagement
Drift (Salesloft)	★ 4.9/5	Contact for pricing	Conversational AI platform for B2B with chatbots, live chat, and meeting scheduling for sales and support
Zoho Desk AI (Zia)	★ 4.9/5	Contact for pricing	AI-powered help desk software with Zia AI assistant for sentiment analysis, auto-tagging, and response suggestions
Zendesk AI	★ 4.8/5	Contact for pricing	AI-powered customer service suite with intelligent triage, agent assistance, and automated resolutions across all channels

Frequently Asked Questions

AI-powered routing of support tickets to the right agent based on expertise, capacity, and ticket characteristics. In AI Support tools, this capability helps teams scale efficiently while maintaining quality and personalization.

The top AI Support tools for Intelligent Ticket Routing are evaluated based on ease of use, accuracy, integration capabilities, and customer satisfaction ratings. Check the comparison above for detailed features and pricing.

Intelligent Ticket Routing is particularly valuable if you need to improve efficiency, maintain consistency at scale, or enhance personalization. Most growing teams benefit significantly from this capability.

Pricing varies by provider and features included. Most AI Support tools with Intelligent Ticket Routing offer tiered plans starting from $50-200/month for small teams up to custom enterprise pricing. Many provide free trials to test before committing.

Most modern AI Support tools with Intelligent Ticket Routing are designed for non-technical users. They offer intuitive interfaces, pre-built templates, and guided setup. Technical complexity is typically low to medium.