Customer Success
A business strategy focused on ensuring customers achieve their desired outcomes while using your product. This capability is implemented by tools like Gong to enhance automation and efficiency.
Context
AI agents are increasingly used in customer success to monitor health scores, trigger interventions, and provide proactive support. This helps scale CS without proportional headcount.
Examples
- 1AI detecting at-risk accounts based on usage patterns
- 2Automated onboarding sequences for new customers
- 3Proactive outreach when engagement drops
Implementing Agents
AI agents that implement or utilize Customer Success:
Gong
Revenue intelligence platform that analyzes customer interactions with AI to provide insights on deals, coaching, and forecasting
Implements Customer Success as a core feature
Front
Customer communication platform combining email, chat, and social with AI-powered features for team collaboration
Implements Customer Success as a core feature
Apollo.io
End-to-end B2B sales intelligence and engagement platform with 265M+ contacts, AI-powered research, and multi-channel outreach automation
Supports Customer Success capabilities
Salesloft
Revenue workflow platform with AI-driven cadences, conversation intelligence, and deal management for B2B sales teams
Supports Customer Success capabilities
Close
Sales CRM built for SMBs with built-in calling, email, and SMS automation plus AI-powered features for high-velocity sales
Supports Customer Success capabilities