Helpshift Alternatives: Top 5 Competitors
Explore top alternatives to Helpshift. Compare features, pricing, and use cases to find the perfect AI Support solution.
📌Key Takeaways
- 1Exploring 5 top alternatives to Helpshift.
- 2Free options: 5 available.
- 3Compare features, pricing, and use cases to find your perfect fit.
About Helpshift
Mobile-first customer service platform with AI chatbots and in-app support for gaming and mobile app companies
Top 5 Alternatives
1. Intercom Fin
FreeAI-powered customer service agent that resolves up to 50% of support volume instantly with human-quality conversations
Best for: AI-first support agent
Key differentiator: AI-Powered Conversation Resolution: Fin leverages advanced large language models to understand customer inquiries in natural language, interpret intent beyond keywords, and generate huma...
Strengths:
- • AI-Powered Conversation Resolution: Fin leverages advanced large language models to understand customer inquiries in natural language, interpret intent beyond keywords, and generate huma...
- • Intelligent Human Handoff: When Fin encounters questions beyond its training, detects customer frustration through sentiment analysis, or identifies high-value customers requiri...
- • Knowledge Base Integration: Fin connects directly to your Intercom Help Center, external documentation, product wikis, and custom knowledge sources to build its response capabili...
2. Zendesk AI
FreeAI-powered customer service suite with intelligent triage, agent assistance, and automated resolutions across all channels
Best for: AI-Powered Self-Service Resolution for E-commerce Support
Key differentiator: AI-Powered Answer Bot: The Zendesk Answer Bot represents the platform's flagship AI capability, utilizing advanced generative AI and natural language processing to provide i...
Strengths:
- • AI-Powered Answer Bot: The Zendesk Answer Bot represents the platform's flagship AI capability, utilizing advanced generative AI and natural language processing to provide i...
- • Intelligent Ticket Routing & Triage: Zendesk AI's intelligent routing system automatically analyzes incoming tickets using machine learning models trained on billions of support interacti...
- • Sentiment Analysis & Customer Intelligence: Zendesk AI continuously analyzes customer communications across all channels to detect emotional signals, frustration levels, and satisfaction indicat...
3. Ada
FreeAI-powered customer service automation platform that resolves inquiries across voice, chat, and email without human intervention
Best for: AI agent for voice,
Key differentiator: Omnichannel Automation: Ada's omnichannel automation capability represents a fundamental shift from traditional multi-channel support approaches. Rather than deploying separa...
Strengths:
- • Omnichannel Automation: Ada's omnichannel automation capability represents a fundamental shift from traditional multi-channel support approaches. Rather than deploying separa...
- • Intelligent Escalation Engine: Ada's intelligent escalation engine uses sophisticated machine learning algorithms to determine precisely when a conversation requires human intervent...
- • Advanced Natural Language Understanding: Ada's natural language understanding capabilities go far beyond simple keyword matching or intent classification. The platform employs state-of-the-ar...
4. Forethought
FreeGenerative AI platform for customer support with autonomous ticket resolution, agent assist, and workflow automation
Best for: AI ticket triage and
Key differentiator: Automated Ticket Resolution: Forethought's flagship capability uses generative AI to automatically resolve customer support tickets without human intervention. When a ticket arriv...
Strengths:
- • Automated Ticket Resolution: Forethought's flagship capability uses generative AI to automatically resolve customer support tickets without human intervention. When a ticket arriv...
- • Intelligent Ticket Routing: Forethought's intelligent routing engine automatically categorizes incoming support tickets by issue type, priority level, product area, and required...
- • AI-Suggested Responses: For tickets that require human intervention, Forethought generates contextually relevant response suggestions that agents can use, modify, or reject....
5. Freshdesk Freddy AI
FreeAI-powered features within Freshdesk including chatbots, agent assist, and intelligent ticket routing for customer support
Best for: Freddy AI chatbot
Key differentiator: AI-Powered Ticket Categorization: Freddy AI's ticket categorization engine analyzes incoming support requests using advanced natural language processing to understand the true intent b...
Strengths:
- • AI-Powered Ticket Categorization: Freddy AI's ticket categorization engine analyzes incoming support requests using advanced natural language processing to understand the true intent b...
- • Smart Agent Assist Suggestions: The Smart Agent Assist feature provides real-time response recommendations to support agents as they work through tickets. When an agent opens a ticke...
- • AI Chatbot (Freddy Self-Service): Freddy Self-Service deploys intelligent chatbots across websites, mobile apps, and messaging platforms to handle customer inquiries without human inte...
Feature Comparison
| Criteria | Helpshift | Intercom Fin | Zendesk AI | Ada | Forethought | Freshdesk Freddy AI |
|---|---|---|---|---|---|---|
| Response Accuracy | 4.2 | 4.4 | 3.5 | 4.6 | 4.8 | 3.4 |
| Integration | 4.0 | 3.3 | 4.2 | 4.1 | 4.7 | 3.3 |
| Ease of Setup | 4.4 | 4.4 | 4.8 | 4.7 | 4.1 | 4.2 |
| Multi-language | 3.5 | 3.0 | 4.2 | 3.1 | 4.3 | 3.3 |
| Analytics | 4.6 | 3.3 | 4.9 | 4.7 | 5.0 | 4.3 |
When to Choose Each Option
Choose Helpshift if:
- ✓You need Helpshift's unique features
- ✓You value Helpshift's specific approach
- ✓Your team is already familiar with Helpshift
Choose Intercom Fin if:
- ✓You need ai-first support agent
- ✓Free pricing fits your budget better
- ✓AI-Powered Conversation Resolution: Fin leverages advanced large language models to understand customer inquiries in natural language, interpret intent beyond keywords, and generate huma... is a priority
Choose Zendesk AI if:
- ✓You need ai-powered self-service resolution for e-commerce support
- ✓Free pricing fits your budget better
- ✓AI-Powered Answer Bot: The Zendesk Answer Bot represents the platform's flagship AI capability, utilizing advanced generative AI and natural language processing to provide i... is a priority
Choose Ada if:
- ✓You need ai agent for voice,
- ✓Free pricing fits your budget better
- ✓Omnichannel Automation: Ada's omnichannel automation capability represents a fundamental shift from traditional multi-channel support approaches. Rather than deploying separa... is a priority
Choose Forethought if:
- ✓You need ai ticket triage and
- ✓Free pricing fits your budget better
- ✓Automated Ticket Resolution: Forethought's flagship capability uses generative AI to automatically resolve customer support tickets without human intervention. When a ticket arriv... is a priority
Choose Freshdesk Freddy AI if:
- ✓You need freddy ai chatbot
- ✓Free pricing fits your budget better
- ✓AI-Powered Ticket Categorization: Freddy AI's ticket categorization engine analyzes incoming support requests using advanced natural language processing to understand the true intent b... is a priority