Natural Language Processing
Acronym for: NLP
AI technology that enables computers to understand, interpret, and generate human language. NLP is foundational to AI agents, enabling them to understand user requests, analyze text, and generate human-like responses.
Context
NLP is foundational to AI agents, enabling them to understand user requests, analyze text, and generate human-like responses.
Examples
- 1Understanding customer support ticket intent
- 2Extracting key information from emails
- 3Generating contextually appropriate responses
Implementing Agents
AI agents that implement or utilize Natural Language Processing:
Gong
Revenue intelligence platform that analyzes customer interactions with AI to provide insights on deals, coaching, and forecasting
Implements Natural Language Processing as a core feature
Chorus.ai (ZoomInfo)
Conversation intelligence platform for recording, transcribing, and analyzing sales calls to improve team performance
Implements Natural Language Processing as a core feature
People.ai
AI revenue operations platform that captures activity data and provides insights on accounts, opportunities, and team performance
Implements Natural Language Processing as a core feature
Zendesk AI
AI-powered customer service suite with intelligent triage, agent assistance, and automated resolutions across all channels
Implements Natural Language Processing as a core feature
Ada
AI-powered customer service automation platform that resolves inquiries across voice, chat, and email without human intervention
Implements Natural Language Processing as a core feature